Terms & Conditions

The Services are available only to persons who are competent to contract under Section 11 of the Indian Contract Act, 1872. By using the Platform, you represent and warrant that you are: (i) at least eighteen (18) years of age; (ii) of sound mind; (iii) not disqualified from contracting by any law to which you are subject; and (iv) if availing the Services on behalf of a body corporate, duly authorised to bind such entity to these Terms.

Minors are strictly prohibited from registering on or transacting upon the Platform. The Company shall not be liable for any misrepresentation regarding age. If we discover that a minor has used the Platform, we reserve the right to terminate such Account and delete the associated User Data without notice.

You agree to provide accurate, current, and complete information during registration and to update such information promptly upon any change. You are solely responsible for safeguarding your Account credentials and for all activities that occur under your Account. The Company shall not be liable for any loss arising from unauthorised use of your Account.

The Company reserves the right, at its sole discretion, to refuse, suspend, or terminate registration of any User without assigning any reason.

The Platform offers a range of Services to job seekers and Employer Users, including but not limited to:

The Company reserves the right to add, modify, restrict, suspend, or discontinue any Service, in whole or in part, at any time without prior notice and without liability.

The Company is a technology-enabled career services provider. THE COMPANY IS NOT A RECRUITMENT AGENCY, PLACEMENT AGENT, OR OVERSEAS EMPLOYMENT PROMOTER WITHIN THE MEANING OF THE EMIGRATION ACT, 1983. The Platform serves as a facilitator and does not guarantee employment, interviews, salaries, or any specific career outcome.

By using the Platform, you represent and warrant that:

You acknowledge that the Company is not obliged to verify the credentials, qualifications, or identity of any User. If an Employer User, Hiring Partner, or any third party suffers any loss, damage, expense, or liability on account of fraudulent, false, misleading, or incomplete information furnished by you, you shall be solely and exclusively liable for the same and shall indemnify the Company in accordance with Clause 12 (Indemnification).

You acknowledge that the Company acts in good faith and on the basis of the information furnished by you and may, at its discretion, suspend or terminate your Account if it has reasonable grounds to believe that any representation made by you is incorrect.

In accordance with Sections 5, 6, and 7 of the Digital Personal Data Protection Act, 2023, and the rules framed thereunder, you, as Data Principal, hereby provide your free, specific, informed, unconditional, and unambiguous consent to the Company, as Data Fiduciary, for the processing of your personal data for the following specified purposes:

You may withdraw your consent at any time by writing to the Company at the contact details set out in Clause 16 (Notices and Grievance Redressal). You acknowledge that the consequence of withdrawing consent shall be the discontinuance of the affected Services and that lawful processing carried out prior to such withdrawal shall remain valid. The Company shall, upon withdrawal, cease processing within a reasonable time unless retention is required by law.

You have the right, in accordance with the Digital Personal Data Protection Act, 2023, to: (i) access your personal data; (ii) seek correction, completion, updating, or erasure of inaccurate or outdated personal data; (iii) nominate another person to exercise rights in the event of your death or incapacity; and (iv) lodge a grievance with the Grievance Officer designated under Clause 16. Requests under this clause shall be processed within the timelines prescribed under applicable law.

The detailed practices regarding collection, storage, retention, transfer, and processing of personal data are set out in the Company’s Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms.

Self-Representation. The User is solely responsible for the truthfulness, accuracy, currency, and completeness of all information uploaded to the Platform. The Company performs no background verification, credential check, or independent due diligence on the User, save where explicitly stated in writing for a specific Service.

ATS and AI Output Disclaimer. The ATS Checker, the AI Career Planner, and all algorithmic outputs constitute “best-effort” simulations and recommendations generated using proprietary heuristics and large language model technology. Different employers and recruitment platforms deploy materially different applicant tracking systems, parsing rules, and ranking algorithms. Accordingly, the Company makes NO representation, warranty, or guarantee that any score, recommendation, suggested keyword, or projected outcome generated by the Platform shall match, predict, or correlate with the assessment, scoring, or decision of any specific employer, recruiter, or third-party software.

Generative AI Limitations. You acknowledge that generative AI outputs may, despite reasonable safeguards, contain inaccuracies, omissions, outdated information, or content that requires independent verification. You shall exercise your own judgment and undertake independent verification before relying upon any AI-generated output for any career, financial, or legal decision.

No Career, Salary, or Placement Guarantee. Statistics published on the Platform, including but not limited to hit rates, interview call percentages, satisfaction scores, and placement counts, are historical indicators based on past User cohorts and do not constitute a representation, warranty, or promise of similar outcomes for any individual User.

Fees. The Fees payable for each Service are as displayed on the Platform at the time of purchase and may be revised by the Company at its discretion. The Fees displayed are inclusive of Goods and Services Tax (GST) unless expressly stated otherwise.

Payment Processing. All payments shall be processed through third-party payment gateways and aggregators. By making a payment, you agree to the terms and conditions of the relevant payment service provider. The Company shall not be liable for any loss arising from payment failures, charge-backs, double charges, or unauthorised transactions caused by third-party gateways, banks, or the User’s own negligence.

Delivery Timelines. The Company shall use commercially reasonable efforts to adhere to the delivery turnaround windows published on the Platform (illustratively, five (5) working days for Classic, two (2) working days for Premium, and twenty-four (24) hours for Ultra Premium resume packages). Delivery timelines are estimates and not the essence of the contract. Delays attributable to incomplete User inputs, holidays, force majeure, or delayed User responses to revision queries shall be excluded from the computation of turnaround time.

Revisions. The number of reviews and corrections included in each package shall be as published on the Platform. Any additional revisions, scope expansion, or change requests beyond the included entitlement shall attract additional Fees as quoted by the Company.

No Placement Fee. The Company does not charge Users any fee for “securing a job” or for guaranteed placement. All Fees collected from Users are strictly consideration for digital tools, content, and professional services, and not for procurement of employment. The Company does not operate as a recruitment or placement agency under the Emigration Act, 1983.

Non-Refundability. Given the nature of digital services and the immediate commencement of work upon payment, all Fees paid towards Pro Reports, ATS analysis, AI Career Planner, resume optimisation, LinkedIn optimisation, courses, and other digital deliverables are NON-REFUNDABLE once the Service has been initiated or the deliverable has been generated, in whole or in part.

Discretionary Refunds. Notwithstanding Clause 8.1, the Company may, at its sole discretion, consider partial or full refunds in cases of: (a) duplicate payment caused by a verified technical error; (b) failure of the Company to commence Service within a commercially reasonable period beyond the published turnaround time, attributable solely to the Company; or (c) such other extraordinary circumstances as the Company may recognise.

Refund Process. Refund requests, if entertained, shall be processed to the original payment instrument within seven (7) to fourteen (14) working days of approval. The Company shall not be liable for any third-party charges, foreign exchange differentials, or processing fees deducted by banks or payment gateways.

No Refund on Outcomes. The Company shall not entertain any refund claim arising from: (i) absence of job offers, interview calls, or placement outcomes; (ii) variance between the Platform’s ATS score and the score of any external system; (iii) the User’s subjective dissatisfaction with the style, tone, or design of a deliverable, where the deliverable conforms to the agreed scope; or (iv) the User’s failure to respond to revision queries within reasonable timelines.

Company IP. All Content on the Platform, including but not limited to the JobCover.in brand, logos, trade marks, service marks, software, source code, algorithms, AI models, templates, designs, layouts, text, graphics, databases, and the compilation and arrangement thereof, are the exclusive intellectual property of the Company or its licensors and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable laws. No part of the Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used to create derivative works without the prior written consent of the Company.

Limited Licence to User. Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable licence to access and use the Platform and the Services for your personal, non-commercial career purposes only.

Licence in User Content. By uploading User Content, you grant the Company a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sub-licensable licence to host, store, reproduce, modify, adapt, translate, create derivative works of, and use such User Content solely for the purposes of providing the Services, sharing with Hiring Partners with your consent, training and improving the Company’s models on an aggregated and anonymised basis, and complying with legal requirements.

Feedback. Any suggestions, ideas, enhancement requests, or feedback provided by you in respect of the Platform shall be deemed assigned to the Company without any obligation of compensation or attribution, and the Company shall be free to use, exploit, and incorporate the same.

The Platform may contain links to, or integrations with, third-party websites, applications, payment gateways, communication channels (such as WhatsApp), and AI service providers. Such links and integrations are provided solely for convenience and do not constitute endorsement by the Company. The Company shall not be responsible for the availability, accuracy, content, security, or practices of any third party.

Hiring Partners are independent third parties. The Company is not a party to any employment contract, offer letter, or engagement arrangement that may eventuate between the User and a Hiring Partner. All matters relating to interviews, offers, terms of employment, remuneration, on-boarding, post-offer conduct, withdrawal of offer, or termination of employment shall be governed exclusively by the bilateral arrangement between the User and the relevant Hiring Partner, and the Company disclaims any liability in respect thereof.

The Company makes no representation that any Hiring Partner shall extend an interview, offer, or engagement to any User and does not warrant the conduct, solvency, or reputation of any Hiring Partner.

“As-Is” Basis. The Platform and the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without any representations or warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted availability.

No Outcome Guarantee. The Company makes no warranty that the use of the Services shall result in any employment offer, interview call, salary increase, career advancement, or other professional outcome.

Exclusion of Damages. To the maximum extent permitted by applicable law, the Company, its directors, officers, employees, affiliates, agents, sub-contractors, and licensors shall not be liable for any:

arising out of or in connection with these Terms, the Platform, or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company had been advised of the possibility of such damages.

Aggregate Cap. Notwithstanding anything to the contrary contained herein, the total aggregate liability of the Company in respect of any and all claims (whether singular or in aggregate, contractual or tortious) arising out of or in connection with the Services shall be strictly capped at the lower of: (i) the actual amount of Fees paid by the User to the Company for the specific Service giving rise to the claim during the thirty (30) days immediately preceding the event that gave rise to the claim; or (ii) Indian Rupees Five Thousand (INR 5,000).

Force Majeure. The Company shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, civil unrest, terrorism, government action, judicial orders, regulatory changes, internet service provider failures, denial-of-service attacks, server outages, third-party API failures, or disruption of payment gateways.

The exclusions and limitations in this Clause 11 shall apply to the maximum extent permitted by law and shall survive termination of these Terms.

You agree to defend, indemnify, and hold harmless Exodusia Education Private Limited, its directors, officers, employees, affiliates, sub-contractors, agents, and licensors from and against any and all claims, demands, suits, actions, proceedings, liabilities, losses, damages, costs, and expenses (including reasonable legal fees and expenses on a full indemnity basis) arising out of or in connection with:

The Company reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defences. You shall not settle any matter affecting the Company without the Company’s prior written consent.

This indemnification obligation shall survive termination of these Terms.

The Company may, at its sole discretion and without prior notice, suspend, restrict, or terminate your access to the Platform or any Service if: (a) you breach any provision of these Terms; (b) the Company is required to do so by applicable law or governmental order; (c) the Company reasonably suspects fraudulent, illegal, or abusive activity on your part; (d) extended inactivity of your Account; or (e) for any other reason that the Company determines, in its sole discretion, to be appropriate.

You may terminate your Account at any time by writing to the Company at the contact details set out in Clause 16. Termination shall not entitle you to any refund of Fees already paid, save in accordance with the Refund and Cancellation Policy.

Upon termination, all rights granted to you under these Terms shall cease. The Company may, subject to applicable law, retain User Data and User Content for such period as is necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce these Terms.

The following provisions shall survive any termination of these Terms: Clauses 1 (Definitions), 5 (Data Processing, in respect of pre-termination processing), 9 (Intellectual Property), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law and Dispute Resolution), 15 (Miscellaneous), and 16 (Notices and Grievance Redressal).

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

Amicable Resolution. The parties shall, in the first instance, attempt to resolve any dispute, controversy, or claim arising out of or in connection with these Terms (a “Dispute”) amicably through written communication. A party invoking this clause shall serve a notice in writing on the other party setting out particulars of the Dispute (the “Dispute Notice”), and the parties shall negotiate in good faith for a period of thirty (30) days from receipt of such Dispute Notice.

Arbitration. Any Dispute that remains unresolved after the period set out in Clause 14.2 shall be finally settled by binding arbitration to be administered in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator to be appointed by the Company. The seat and venue of arbitration shall be Kochi, Kerala, India. The language of arbitration shall be English. The arbitral award shall be final and binding on the parties. The costs of arbitration shall be borne as directed by the arbitrator.

Jurisdiction. Subject to Clause 14.3, the courts at Kochi, Kerala, India, shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms, including any application for interim relief.

Equitable Relief. Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief from any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to enforce these Terms.

Amendment. The Company reserves the right to modify, amend, supplement, or replace these Terms at any time. Any such modification shall be effective upon posting on the Platform. Your continued use of the Platform following such posting shall constitute your acceptance of the modified Terms. It is your responsibility to review these Terms periodically.

Assignment. You shall not assign, transfer, or sub-license your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or acquirer without notice.

Severability. If any provision of these Terms is held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise of any other right, power, or privilege.

Entire Agreement. These Terms, together with the Privacy Policy, Refund and Cancellation Policy, and any other policies expressly referenced herein, constitute the entire agreement between you and the Company in relation to the subject matter hereof and supersede all prior or contemporaneous understandings, communications, or agreements, whether oral or written.

Relationship of Parties. Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, agency, or fiduciary relationship between you and the Company.

Electronic Communication. You consent to receive communications from the Company electronically. All notices, agreements, disclosures, and other communications that the Company provides electronically satisfy any legal requirement that such communications be in writing.

No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and shall not confer any rights or remedies upon any third party.

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8 of the Digital Personal Data Protection Act, 2023, the Company has designated a Grievance Officer to address concerns and complaints relating to the Platform and the processing of personal data.

The Grievance Officer shall acknowledge receipt of any complaint within twenty-four (24) hours and dispose of the complaint within fifteen (15) days from the date of receipt, save where any extension is permitted by law.

Without prejudice to Clause 14, any notice required to be served on the Company under these Terms shall be served at the address set out in Clause 16.2. Notices shall be deemed delivered: (a) on receipt, if delivered by hand; (b) on the third working day after dispatch, if sent by registered post; or (c) on the next working day, if sent by electronic mail to the address specified above.

BY CLICKING “I AGREE”, CHECKING THE ACCEPTANCE BOX, REGISTERING AN ACCOUNT, MAKING A PAYMENT, OR OTHERWISE USING THE PLATFORM, YOU IRREVOCABLY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS IN THEIR ENTIRETY, AND THAT THESE TERMS SHALL BE LEGALLY BINDING UPON YOU.

You expressly waive any right to claim, in any future proceeding, that you did not read, understand, or have an opportunity to review these Terms, or that the same were not adequately brought to your notice.